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 Computer
Service Centre Helpdesk team provides computing assistance to students,
faculty and administrative staff of Macao Polytechnic Institute.
The Computer Service Centre Helpdesk
is located in the academic building of MPI's headquarters in Room
A201.
Note: Owing to security concerns, students
should not send account-related maintenance requests to helpdesk via
Email or telephone (i.e. reset account password). Helpdesk will not
process such requests unless the requests have been confirmed and
submitted by the corresponding school administrative office or if
student could present the Macau ID and student ID cards to helpdesk
staff at helpdesk counter located at A201 for authentication.
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scope of services of the Computer Service Center Helpdesk team include: |
- Software installation and upgrade
- Hardware installation and maintenance
- Computer related problems-solving
- Server backup and account creation
- Security audit for all computer laboratories
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Monday to Friday (excluding
Public Holidays)
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9:00 to 13:00
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14:30 to 20:00
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Computer
Service Centre's Helpdesk Team is available for phone support
at 85996-152 during office hours.
Walk-ups
to Computer Service Centre are also welcome.
Students
/ Staff can request service or report computer problems to our
centre through the following ways:
. Call our support hotline
85996-152 during office hours.
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Approach the CSC Helpdesk Counter at A201 or the Laboratory
Assistant at A213 (ext. 147).
. Submit requests
via the web-based service request system (SRMS) at http://csc.ipm.edu.mo/srms.
. Or
E-mail to:
helpdesk@ipm.edu.mo |
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Last updated:
by Computer Service Centre.
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