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Computer
Service Centre (CSC) facilitates and supports the Institute's
teaching, learning, research, administration and communication
by providing an up-to-date, cost-effective and efficient information
technology (I.T.) environment. |
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Computer
Service Centre is organized into two working teams operating
under the directions of the corresponding team leaders, and
department head.
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Applications Development Team is mainly responsible for: |
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. Central information system services
. Information systems analysis, development and maintenance
. MIS account management, support and training
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Technical
Support Team is mainly responsible for: |
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. Hardware & software evaluation,
purchase, installation and maintenance
. Network, Intranet and Internet services administration
. System integration and campus computing facilities support
. User account management, support and training.
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CSC
offices are located on the 2nd floor of the administrative building in MPI central campus. The central computer systems, network
devices and data communication equipment are located in the
server room which is next to the CSC offices. |
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CSC
Helpdesk Counter
provides technical support to all students and staff to resolve
computer related issues. CSC helpdesk counter is located in
room A201 of the academic building in the headquarters. It is nearby
the entrance of the Lam Kan Collection. The glass window reception
remains open during the timetable provided below to allow all members of
MPI to access.
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Monday to Friday (excluding
Public Holidays)
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9:00 to 13:00
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14:30 to 20:00
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A
Laboratory Assistant is stationed at A213 Headquarters, from
9:00 to 13:00 and 14:00 to 22:00 from
Monday to Saturday (excluding public holidays). |
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Students
/ Staff can request service or report computer problems to our
centre through the following ways: |
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. Call our
support hotline 85996-152 during
office hours.
. Approach the CSC Helpdesk Counter at A201 or the
Laboratory Assistant at A213.
. Submit requests via the web-based service request
system (SRMS) at http://csc.ipm.edu.mo/srms.
. Or E-mail to:
helpdesk@ipm.edu.mo
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Note:
Owing to security concerns, students should not send account-related
maintenance requests to helpdesk via Email or telephone (i.e.
reset account password). Helpdesk will not process such requests
unless the requests have been confirmed and submitted by the
corresponding school administrative office or if student could
present the Macau ID and student ID cards to helpdesk staff
at helpdesk counter located at A201 for authentication.
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Tell
us what you think about the services and facilities CSC provides.
Your suggestions and comments are extremely important to us.
Please let us know any problems you have had using the computing
facilities or services in MPI, and share your ideas with us
for improving service.
You
may contact us via email
or drop a note on our comments input mailbox at room A201.
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